Aviator Plane FAQ — All your questions answered here

Just one. Multiple accounts per person are strictly prohibited. If detected, both accounts will be closed and the balances may be forfeited.

An unverified email restricts account functionality. Email verification is required to make deposits and withdrawals. If you did not receive the verification email, check your spam folder.

KYC (Know Your Customer) verification is typically required before your first withdrawal. You will need to submit a clear photo of your National ID (NID) or passport along with a selfie. Verification may take 24-48 hours to complete.

Yes, this can be done with the help of customer support. Identity verification will be required. For security reasons, this process typically takes 24-72 hours.

Log in → Go to the "Deposit" section → Select your preferred payment method → Enter the amount → Follow the on-screen instructions. Deposits can be made via mobile banking or bank transfer.

The minimum deposit may vary depending on the payment method. Generally, mobile banking deposits start from a minimum of BDT 500. Check the deposit page for exact limits.

Funds are usually credited within a few minutes. If not, note your transaction reference number and contact customer support. They will verify and resolve it promptly.

Aviator Plane does not charge any fees on deposits. However, your payment service provider (mobile banking or bank) may apply a transaction fee.

Withdrawals on verified KYC accounts are typically processed within 1–3 business days. Mobile banking transfers may be faster. First-time withdrawals may take slightly longer.

The minimum withdrawal amount is generally 500 BDT or its equivalent. The maximum limit depends on your payment method and VIP level. Full details are available on the withdrawal page.

No, bonus funds cannot be withdrawn directly. You must first meet the wagering requirement by placing the specified amount in bets. Each bonus has its own terms — read them carefully before claiming.

You can cancel a request before it is processed. Once processing has begun, cancellation is no longer possible. You will find the cancel option under the "Pending Withdrawals" section on the account page.

Your welcome bonus is added automatically when you make your first deposit after registering. The bonus amount and terms may change from time to time. Check the current offer before making your deposit.

This is the total number of times you must wager the bonus amount before it can be withdrawn. For example, a BDT 100 bonus with a 20x wagering requirement means you must place a total of BDT 2,000 in bets. Different games may contribute differently toward meeting the wagering requirement.

Free spins apply to specific slots games. If you have free spins in your account, they will appear automatically when you open an eligible game. Free spins expire if not used within the specified time period.

Yes, Aviator Plane regularly offers reload bonuses, cashback, weekend promotions, and VIP bonuses. Log in and visit the "Promotions" section to view current offers.

We offer thousands of games, including slots, Live Casino (Baccarat, Roulette, Blackjack, Poker), Sports Betting, Bingo, and crash games. New content from world-class game providers is added regularly.

Yes, all games on Aviator Plane are fully mobile-optimized. You can play smoothly on both Android and iOS via browser or app. A 4G or Wi-Fi connection will give you the best experience.

All games on Aviator Plane are powered by RNG (Random Number Generator) technology, independently audited by third parties. Results are entirely random and never predetermined.

Yes, Aviator Plane uses SSL 256-bit encryption. All transactions are processed through secure channels. We are fully licensed and conduct regular independent audits to ensure security.

Click the "Forgot Password?" link on the login page. A reset link will be sent to your registered email. Click the link to set a new password. If you don't receive the email, check your spam folder.

Log in → Account Settings → Security → Enable Two-Factor Authentication. Once your mobile number is linked, an OTP will be sent every time you log in. Keeping this feature enabled is strongly recommended.

If you suspect unauthorized access to your account — change your password immediately, enable 2FA, and contact customer support. We will investigate promptly.

Go to Account Settings → Responsible Gaming → Deposit Limits. Set a daily, weekly, or monthly limit. Decreasing a limit takes effect immediately; increasing one takes 24 hours.

Self-exclusion can be enabled through Account Settings or by contacting customer support. You can choose a duration ranging from 1 month to permanent. No promotional emails will be sent during this period.

First, check your internet connection. Clear your browser cache and refresh the page. On mobile, close the app and reopen it. If the problem persists, try again later or contact support.

Aviator Plane's system saves your game state during a disconnection. When you reconnect, the game resumes from where you left off. For serious technical issues, the support team investigates and takes the appropriate action.

Best performance is achieved on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Some features may not work correctly on older browsers.